The Emma platform
Frequently Asked Questions
Detailed answers to common questions about Emma’s features, data handling, and use in M&A workflows.
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What does “document-based pricing” mean?
Emma’s pricing is tied directly to the number of documents processed within a deal.
Instead of paying per user, per deal, you get a flexibility to pay based on your actual usage, the volume of documents reviewed in your due diligence workflow.
Why does Emma use document-based pricing instead of deal-based pricing?
Deal-based pricing is rigid and doesn’t reflect how data rooms vary in size.
Document-based pricing gives you flexibility and ensures you only pay for what you use. Costs scale naturally with the volume of documents, making it a more accurate and fair model for due diligence.
What counts as a “document”?
A document is any file processed within Emma’s workspace, including:
* Any document type(PDF, Word, Excel, scans, etc.)
* Corporate documents
* Policies, agreements, annexes
* Structured and unstructured legal files
Each file uploaded or synced from a data room counts as one document.
Are emails, duplicates, or versions counted separately?
* Duplicates: Automatically detected and not double-counted where possible
* Versions: Count as separate documents if materially different
* Email files (e.g. .msg): Count as documents if processed
Emma focuses on meaningful processing, not inflating document counts.
What happens if we exceed the document limit in our plan?
If you go beyond your included document threshold:
* Additional documents are billed at a predefined per-document rate
* You remain in control, no hard stops during active deals.
* No disruption to your workflow
* Full transparency on usage at all times
You are notified when reaching your 80% threshold. At any point, we are more than happy to review your usage to best accomodate your due diligence need.
Can we track how many documents we’ve used?
Yes.
Emma provides real-time visibility into:
* Documents processed
* Remaining quota
* Additional usage beyond plan
This ensures no surprises at billing.
Does every document trigger a cost, even if we don’t review it?
Yes.
Emma provides real-time visibility into:
* Documents processed
* Remaining quota
* Additional usage beyond plan
This ensures no surprises at billing.
Is pricing per document fixed or does it vary?
Pricing varies based on your yearly commitment. You can upgrade your subscription at any time.
How does this pricing model benefit our clients? (law firm specific question)
Emma’s document-based pricing makes it straightforward to estimate and communicate the total cost of due diligence, if desired.
Because pricing is directly linked to document volume, firms can:
* Clearly scope and forecast the investment at the start of a deal
* Align fees with the actual workload
* Offer transparent, defensible pricing to their clients
Does document size or complexity impact pricing?
No.
Each document counts as one unit, regardless of:
* Length
* Complexity
* Number of clauses
This keeps pricing simple, predictable, and easy to communicate.
What about re-processing or re-running analysis?
Re-processing the same document within the same deal does not result into an additional cost.
Emma is designed for iterative workflows without penalizing re-analysis.
Can we scale this model across multiple deals?
Yes.
That is the basis of pricing methodology. You have full flexibility to use your package as optimal as possible across parallel transactions. Without any limitation of:
* Users
* Data rooms
* Playbooks
* Number of checks activated
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